Was here on 7/8/18 and was diagnosed with pneumonia. Was nearly 3 hours by the time I left. Nice, helpful staff except for one impatient, indifferent nurse (tall, thin, brown eyes, brown hair in pony tail). I was trying to ask her a question, but she cut me off with a sneer and "there are people who have been waiting far longer than you!" I know she probably meets rude people every day, but I was not rude, nor was I complaining. Try a little empathy, maybe. I was there from about 540 to 840 pm.
It took 8hrs for a doctor to come in a see my daughter. He literally spent more time introducing himself than examining my daughter. So after 8 hrs if waiting he spent less than 2 minutes in the room with us (I timed it, so it is accurate, I am not exaggerating). While we we there, for about 4hrs a lady with excruciating chest pain was being ignored. Another patient, about 4 years old girl with obvious concussion, wasnin the waiting room longer than us! This ER is so unorganized and understaffed that the stuff doesnt seem to care at all. Most of the time you can see them chatting and laughing in the back. Only volunteers come around every few minutes with hand sanitizer. If you have a children, definitely take them to BC Children. Kids that come in with suspected concussion are put into CT scana and/or MRI immediately (I speak from experience) and for the rest, drive little further and go literally to any other hospital but this one. Oh, and its pretty filthy too!
My Dad have a prostate recession surgery today .this is a small hospital have great and nice staff and nurseDoctor with care and heart .Dr.Ho and Dr. Warner are both very helpful with their heart and professionalism Totally wonderful experience deserve a Five star hospital
I cant believe it took 7.5 hours. Thats a joke. The staff are rude and treat you like you are bothering them. I left for 15 min after being in the waiting room for 3 hours. I told the male nurse and he said it was fine. When I came back I wanted to make sure my name wasnt called and everyone there just ignores you when you try to get their attention so I went to the same man to ask and he snapped at me and rolled his eyes because Im asking the wrong person. This man (small, philino accent, short hair, regular weight) clearly hates his job. If you lack patience and compassion, you really picked the wrong career. Then I found the right nurse to check and she said that they called my name and they usually get you to sit down and wait from the beginning. After waiting for 3 hours already! Who does that? I didnt leave for an hour, i was gone for 15 min. The doctor finally saw me after 2.5 hours. Then I had to wait over an hour to get pain killers which the doctor forgot to tell the nurse about and my husband had to go see what the hell was taking so long, again. I could go on and on. It was one of the most emotional, frustrating and stressful moments of my life. These people dont care anymore. They are clearly tired of what they do.
Extremely long wait time to see the doctor(emergency Dept). Most of the time it is 6hrs. It should be better organized. Doctors should talk to patient first and order needed tests. It would cut the patientwait time in half.
Eagle Ridge Hospital is a Canadian Hospital based in Port Moody, British Columbia. Eagle Ridge Hospital is located at 475 Guildford Way, Port Moody, BC V3H 3W9, Canada.
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